Sumter EMC Responds to the Coronavirus
Sumter EMC recognizes the harsh impact COVID-19 has had on our service area. To help our members, Sumter EMC suspended residential disconnects and waived penalties during the months of March, April, May, and June. As of July 1, 2020, Sumter EMC resumed disconnects for nonpayment. While the Cooperative cannot dismiss members of their obligation to pay for their energy used, we can offer some payment options to give some relief during this difficult time.
Sumter EMC members who have a traditional account, a post-pay account, will be offered the following options for past-due balances until August 31, 2020:
- Residential members are eligible to apply their deposit to the past-due balance.
- The member may transfer their past-due amount into a COVID-19 arrangement with up to 6 months to pay the remaining balance, which will be divided into 6 equal payments. This amount will be added to the member’s monthly balance due for service moving forward. If it is not paid, the member’s service will be disconnected.
- Members can convert their traditional account to a pre-pay account with debt management. Any available member deposit will be transferred to the pre-pay account and any remaining past-due balance will be placed on pre-pay debt management. A minimum $50 account balance will be required to start your pre-pay account. The payment would be applied as 85 percent for electricity and 15 percent for debt management payment on a temporary basis through December 31, 2020.
Sumter EMC is restructuring the debt management ratio from its current payment distribution of 75 percent for electricity and 25 percent for debt management to 85 percent electricity and 15 percent to debt management. This will allow our pre-pay members more time to pay the debt management. This new ratio will extend through December 31, 2020.
Late payment penalties and reconnect fees will be suspended through August 31, 2020.
If you are unable to pay your bill, please contact us to discuss your bill and set up a payment plan. The Sumter EMC Customer Service team is available by phone at 1-800-342-6978 or 229-924-8041 or by email at firstname.lastname@example.org to discuss these options with you.
Members may continue to drop their payment in the night dropbox located at each Sumter EMC office. Members may also use the Sumter EMC mobile app and website to easily and securely pay your monthly bill, monitor your daily energy use, report an outage and more – all from the comfort of your home. Sumter EMC drive-through services and office lobbies are open Monday - Friday from 8:30 am - 5:00 pm. However, we still encourage social distancing and using the online portal or smart app when possible.
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